FAQ

FAQ

  1. How long does it take to process and ship an order? Our order handling time is 1-2 business days (Monday-Friday), excluding weekends and holidays.

  2. How long does shipping take within the United States? Once your order has been processed and shipped, the estimated transit time is generally 5-8 business days (Monday-Friday) within the United States.

  3. What is the order cut-off time? Our order cut-off time is 5 p.m. (EST) on business days (Monday to Friday).

  4. What is your return policy? We offer a 90-day return policy. If you change your mind, you are responsible for the return shipping costs. For defective, broken, or wrong products, we will cover the complete shipping cost.

  5. How will I know if my return has been received and processed? Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  6. How long does it take to receive a refund? If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

  7. How can I track my order? You can track your order by visiting our "Track Your Order" page at Track Your Order. Enter your tracking number to get the latest updates on your shipment.

  8. What payment methods do you accept? We accept the following payment methods:

    • American Express (Amex)
    • Apple Pay
    • Diners Club
    • Discover
    • Google Pay
    • Mastercard
    • PayPal
    • Shop Pay
    • Venmo
    • Visa
    • Meta Pay

  9. What is the default currency for your store? The default currency for our store is the United States Dollar (USD).

If you have any other questions or need further assistance, please feel free to contact us using the following information:

  • Business Name: Center Inc
  • Business Address: 8407 Central Ave, Newark, CA 94560, USA
  • Email: support@sawyer-supply.com
  • Phone: +1209-441- 4154

Thank you for choosing Sawyer Supply. We appreciate your business!